A short note of thanks for your work in the purchase of our yacht Truant.
This being our first yacht purchase I had no idea of what to expect. I found the process quite protracted, probably to the few issues and surprises encountered during the negotiation process, which were more a reflection on the vendors and not on yourself. When the going got tough and a couple of curly ones were thrown in from left field I am happy to say that you remained calm, fair and steadfast. I can honestly say that I felt most comfortable with you mediating the purchase process, drawing two inexperienced parties together during the sale process. My personal reflection on my dealings with yourself was one of professionalism, fairness and integrity. Even after he sale has been complete and your obligation over I found you approachable and helpful with other areas such as the prop design, references for contractors, etc. you will be highly recommended to all I meet.
We are happy now that all the ‘bits’ on the boat are ’fixed’ and that it is safely in Hobart – we absolutely love it. The boat feels well balanced and sails extremely well. We’ve had it pointing into a 40 – 50 knot blow, sails pulled off first feel (should have been second) and it handles it we;; – we were pulling between 8 and 10 knots. The interior has come up a treat – all the ladies love that part.
The most important part for me is that my whole family like the boat and want to go out on it. It looks like doing exactly what I had hopes – draw the family even closer together. Can’t thank you enough for that.
Happy sailing to you mate and, as long as there is wind in the air and water in the ocean, I’ll see you out there.
Yours Faithfully.Roel & Emily van Steenis
Hi Lee, Ron and AdamPeter Lewis
I wanted to thank all the crew at Performance Boating got your service and back up over the past three years. As you are aware I am a keen Jeanneau owner wailing 100 days per year on average. I was given the utmost pre buying attention that fitted me ultimately into the perfect boat for me. The Sun Odyssey Legend 37’ has proved to meet all my needs for cruising, racing and having fun with the family. The extras you recommended and fitted were all a must! You have all become good mates on the water and off. Your generous offers of help and advice do not go unnoticed. The rendezvous’ have always been fun and much enjoyed. I guess it goes without saying that I always recommend Jeanneau’s and Performance Boating because, to me, they are synonymous with each other. Keep up the good work!
A big thank you to all the team at PBS for all the hard work you’ve put into getting Voila ready.Greame Vivian
Heidi and I really appreciate Ron’s assistance yesterday with the delivery trip to Lake Macquarie. It was both informative and fun.
Cheers for now,
Our casual visit to the Sydney Boat Show in August 2010 became the beginning of what had been and still is an excellent experience and business relationship with you and your team at Performance Boating Sales. Brenda’s words “I could enjoy spending time on this boat” were the genesis of us acquiring our beautiful Jeanneau Sun Odyssey 42 DS “Etoile” in February this year.
From our initial discussions to our ongoing interactions, you have consistently provided us with professional and timely guidance and assistance. While we know you have other clients. Your prompt and professional responses always made us feel as though we were your highest priority.
You were patient with our many questions, and your responses were always consistent, clear and concise. In areas where we lacked knowledge or had concerns, you guided us through with very professional advice based on your obvious considerable experience.
When dealing with your support team, again, the answers to our questions and the support provided was professional and friendly. Everything went smoothly, occurred in a timely fashion and happened on time.
From the time our boat arrived, we saw another side of you – your relentless attention to the quality and detail of the boat itself and to ensuring that the multitude of local fitout activities were completed without a hitch. Behind the scenes, you obviously applied your considerable project management skills to draw together the supply of equipment and the coordination of the many local suppliers and installation teams.
In your pursuit of quality, you have brought together a collection of local installation teams who share your passion. With each team, we again felt as though we were their top priority.
Since we took delivery, you have not let up. While our interaction has lessened, when we have sought your guidance or assistance you have still provided us with the same quality of service as described above.
The result is that we have a beautiful, new yacht of which we are immensely proud. This pride is enhanced by the quality of completed product that has been delivered to us.
Thank you to everyone at Performance Boating Sales. We are looking forward to an enjoyable association with you over many years into the future.
Yours Sincerely,David & Brenda Owen